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Tech Support Technician

Mogo (TSX: MOGO) — a Vancouver-based financial technology company— is focused on building the leading digital financial platform in Canada and empowering consumers with simple solutions to help them improve their financial health. Built mobile first, users can sign up for a free MogoAccount in only three minutes and get access to 6 products including free credit score monitoring, identity fraud protection, the Mogo Platinum Prepaid Visa® Card, mortgages, personal loans and the MogoCrypto account which enables the buying and selling of bitcoin. The platform is engineered to deliver multiple financial products at scale through one account and enable the rapid launch of new features and products. With more than 700,000 members and growing, Mogo continues to execute on its vision of becoming the go-to financial app for the next generation of Canadians. To learn more, please visit mogo.ca or download the mobile app (iOS or Android).

Ready to work in a dynamic, fun, and fast-paced environment? Well, you’ve come to the right place! We’re looking for a self-starter and motivated individual, who can bring a high level of customer service support. Help us stay ahead of the status-quo by bringing your A-game every day. If you like to multi-task and you’re not afraid of challenges and being busy, take a peek at the role below!

What You’ll Do:

  • Onsite or remote technical support and troubleshooting for Mogo offices across Canada
  • Junior systems administration or basic server support that can include: creating user account profiles, managing permissions, access privileges, and other Active Directory tasks
  • Installs and configures a variety of computer hardware, software, and peripheral devices on desktops, workstations, and laptops
  • Receives, reviews, and completes service requests in a timely manner
  • Effectively examine issues, identify solutions, and suggest preventative maintenance actions
  • Assist in implementing technology-based business solutions, as well as researching industry best practices
  • Share on-call shifts with other IT members to provide broader helpdesk coverage times
  • Liaise with IT vendors

What You’ll Need:

  • Completion of a post-secondary IT related diploma or degree
  • Minimum of 2 years’ experience in technical support for end users by phone, email, and in-person
  • Training for certifications such as MCP, A+, Network+, CCNA
  • Knowledgeable of Windows - Windows 10
  • Experience in Office365 corporate creation and deployment
  • Excellent knowledge of technical troubleshooting framework
  • Strong work-ethic, ability to work independently, prioritize work assignments, and meet deadlines
  • Experience in providing outstanding customer service support to all levels, including executives
  • Resourcefulness, creativity, and a love for continuous learning

Note: This position requires overtime/after-hours work.

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