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Account Manager, Collections (1st Party)

Mogo (TSX: MOGO) — a Vancouver-based financial technology company — is a digital challenger to the banks in Canada, empowering consumers with simple solutions to help them manage and control their finances. Users can sign up for a free MogoAccount in only three minutes and get access to six products including free credit score monitoring, identity fraud protection, digital spending account with Visa* Platinum Prepaid Card, digital mortgage experience, the MogoCrypto account, the first product within MogoWealth, which enables the buying and selling of bitcoin, and access to smart consumer credit products through MogoMoney. The platform has been engineered to deliver a best-in-class digital experience, with best-in-class financial products all through one account. With more than 800,000 members and a marketing partnership with Canada's largest news media company, Mogo continues to execute on its vision of becoming the go-to financial app for the next generation of Canadians. To learn more, please visit or download the mobile app (iOS or Android).

Do you enjoy using your persuasion skills to help people in getting back on track? Love working a fast-paced, meaningful, and rewarding working environment? Do you strive to exceed your personal best? This key role totally requires a creative problem solver, who can work autonomously, as well as in a fun and engaging working environment! Interested? Check out the list of qualifications below and if it sounds like you, let us know – we want to hear from you!

What you'll do:

  • Be a part of a high performing team and strive to exceed daily and monthly targets
  • Perform collections activities on a high volume member portfolio
  • Help members! Educate members on Mogo’s products and services and really understand how they work
  • Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re focused on finding the right solutions
  • Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures
  • Use technology and modern social media platforms effectively – you are a ninja when it comes to multi-tasking, accuracy, handling change, documenting, and systems navigation!

What's in it for you?

  • Very generous commission structure
  • Not your typical workplace – we've got a fun, dynamic office space
  • Regular social events (Fun is one of core values)
  • Help revolutionize the way people think of financial services!

What you'll need:

  • Totally cool with working Monday to Friday, from 9:00 AM to 5:00 PM
  • 1+ years of collections experience and/or 2+ years of experience in a sales or contact center environment, with proven success in exceeding targets 
  • Financial services/counselling background would be a huge plus
  • Able to work in a fast-paced and dynamic organization, with a focus on flexibility to keep up with changes 
  • Eagerness to learn and a drive to grow
  • Intermediate experience at using multiple computer systems such as Excel, PowerPoint, Word, and Outlook.
  • Exceptional interpersonal skills, deeply persuasive and able to diffuse difficult situations
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