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CRM Business Analyst


Mogo (TSX: MOGO), a Vancouver-based technology company, is changing the way Canadians approach finances through a uniquely digital experience and innovative products designed to help consumers get in control of their financial health. Users can sign up for a free MogoAccount on their mobile devices in only three minutes and get access to free credit score monitoring, a free spending account, mortgages, and personal loans. With more than 500,000 members and growing, Mogo is leading the shift to digital banking in Canada. To learn more, visit or download the mobile app.

We’re looking for a talented and motivated Microsoft Dynamics CRM Business Analyst to help grow our CRM system and ensure the delivery of an exceptional experience throughout the customer journey.

What you'll do:

  • Work with business leads and subject matter experts to analyze requirements
  • Lead and participate in business opportunity reviews
  • Work with CRM developers to design and implement advanced CRM solutions
  • Collaborate with product and marketing teams on marketing automation initiatives
  • As a CRM expert, coach end-users on the use of CRM best practices
  • Create test plans and training workshops

What you'll need:

  • Several years of experience in business analysis and implementing Microsoft Dynamics CRM solutions
  • Ability to solve complex problems using good judgment and analytical skills
  • Excellent communication and storytelling skills.
  • Demonstrated confidence and a collaborative attitude with other team members as well as the ability to work independently in a self-directed environment
  • Good understanding of software development lifecycle (ideally agile)
  • Ability to adapt quickly to changing priorities and thrive in a dynamic environment
  • BONUS: Experience with email marketing automation solutions


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